Connect Equipment is
committed to adopting new preventative measures as needed to keep everyone as
safe as possible as we navigate through COVID-19.  At this time Connect Equipment will continue
to operate at our regular business hours. 

Company Continues Adoption of New Health Safety Measures Amidst COVID-19

DEPARTMENT UPDATES: MARCH 30 2020

SALES

Our Sales Staff are
available and can be reached by telephone, email and text.  If an in-person visit is required, Staff are
to adhere to our company’s On-Site Customer Visit COVID-19 Protocol.

SERVICE

Customers are not permitted
in the service areas or beyond the designated front showroom area.  We ask that customers please wipe down cab,
door handles, and all other areas of contact on all equipment upon drop- off
just as our staff will do upon completion/return of equipment.  On-Site Customer Visit COVID-19 Protocol will
be followed.

PARTS

We are limiting
customers to the parts counter to one at one time.  Customers are required apply hand sanitizer
and/or wash hands at wash stations located inside the door.  Placing parts orders in advance by phone or
email is strongly recommended.  Parts can
then be picked up at the stores in the designated pick up location.

Connect Equipment Is Committed to Serving You

CUSTOMER VISITS

Staff are no longer making on farm/business
calls WITHOUT FIRST obtaining authorization from the customer and only if
deemed necessary.  This is to protect our
customers, staff, families and the communities at large.  

STORE ACCESS

While we remain open to the public we ask that you limit visits
and time spent in store. We encourage customers to call in orders ahead and to
arrange a pick up at the designated pick-up location at the store.

WE RESPECT:

  • Customers have
    the right to refuse service/entry to Connect Equipment.

  • Staff have the
    right to refuse service/entry if the customer (and members of the family/employees)
    presents symptoms or are under self-quarantine.

  • Alternate
    arrangements can be made for pick up, drop off or to perform maintenance on any
    customer’s equipment.  (Directing where
    equipment is located or leaving keys in a designated area, etc).

  • Staff have been asked to monitor their health and stay home if they or someone in their household displays symptoms. Staff are to follow all government mandated self-isolation protocol if having left the country.

  • Connect staff is committed wash hands and sanitize surfaces frequently and limit social distancing (minimum 6 feet) contact staff and customers.

  • If our Staff
    are at your location, please place your machine in location that will minimize
    personal contact.

Connect Equipment is committed to finding new ways to
adapt in order to service you

If you or a member of your
household are unwell for any reason, or fall under quarantine/travel
self-isolation, or wish to otherwise limit exposure to phone your
local store and speak with the store manager to arrange an appropriate means to
support you.

Please call your local store or dial

888-572-4131

to arrange parts or service and reduce store traffic.

Connect Equipment respects and understands
the uncertain nature we are facing. We will continue to monitor the situation
and will continue to adjust our business to be able to best serve our customers
moving forward.

The health of everyone is paramount.